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Comcast: "Before I can make changes to your account, I need to know… - if you can't be witty, then at least be bombastic [entries|archive|friends|userinfo]
kyle cassidy

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[Sep. 23rd, 2012|07:22 pm]
kyle cassidy
Comcast: "Before I can make changes to your account, I need to know your apartment number."

Me: "I live in a house, there's no apartment number."

Comcast: "If you want to change your address from an apartment to a house, you will need to come in to the nearest office."

Me: "I don't care if you think I live in an apartment, I don't need to come in and change it."

Comcast: "Then you will need to tell me which apartment number you live in."

Me: "1?"

Comcast: "That is correct. thank you. now how may I help you?"

[User Picture]From: maxomai
2012-09-23 11:31 pm (UTC)
Cable companies. Biggest pains in the ass to deal with, ever.
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[User Picture]From: rkbwrites
2012-09-23 11:39 pm (UTC)
After 12 years of phone call like this, I'm going to take a stab and say they previous owners had split the house into a two family and is now it's just a one family.

If that's the case it's up the occupant to notify the cable company of the change. Accurate records make sure 911 doesn't send the ambulance to the wrong apartment...
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[User Picture]From: kylecassidy
2012-09-23 11:41 pm (UTC)
then i should have said "all of them, muhahha!"
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[User Picture]From: sinboy
2012-09-24 12:03 am (UTC)
Apartment i. You get there by taking the negative square root of apartment 1
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[User Picture]From: dianavilliers
2012-09-24 03:41 am (UTC)
When you get to reality, hang a right and keep going.
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[User Picture]From: captain_slinky
2012-09-24 12:21 am (UTC)
I used to do this type of thing to the BMG and Columbia House Record/Tape/CD clubs. 12 records for just one penny? Oh boy! Please send some to 123 West Street, 123 - "A" West Street, 123 West Street Unit #1, 123 West Street Unit "A"... SO MANY WAYS to make your address look like a new and original place to send the bill!
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[User Picture]From: nebris
2012-09-24 12:50 am (UTC)
Pulled the plug on cable over four years ago. Don't miss it.

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[User Picture]From: framlingem
2012-09-24 01:12 am (UTC)
I used to work for a cable company, and they're not kidding when they say your call may be monitored for quality assurance purposes. That agent on the other end honestly thinks it's as stupid as you do, but has to tick all their boxes, including getting you to say exactly what's on their sheet or not being able to do anything.

(I quit after three months; average turnover at my call centre was six weeks. When I quit, the goal handle time was 1 minute 13 seconds for everything, and they called you in to the office for a chat if your average was over that. Moral of the story: call centres are always hiring, because they are terrible places* to work.)

*With a couple of exceptions. I quite liked working for the car company, but then they outsourced me to Argentina because workers in my location liked things like living wages, paid vacation, and health insurance.

Edited at 2012-09-24 01:13 am (UTC)
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[User Picture]From: kylecassidy
2012-09-24 04:09 pm (UTC)
hey! long time no see.

sux that everybody has to go through this nightmare -- at least i only had to go through it once. i feel for the people on the other side of the chat window.
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[User Picture]From: framlingem
2012-09-24 04:49 pm (UTC)
I'm a lurker!

Customer support can be a pita for everyone involved. I've got some really funny anecdotes out of it, though, so at least that's good!
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[User Picture]From: ehowton
2012-09-24 03:15 am (UTC)
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[User Picture]From: modern_doll
2012-09-24 03:24 pm (UTC)
What the monkey ? What a control freak, or was it a computer? :/ Hope everything was resolved.
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[User Picture]From: kylecassidy
2012-09-24 04:09 pm (UTC)
i don't think it was a computer.
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[User Picture]From: sdx
2012-09-24 04:52 pm (UTC)
As much as I bitch about the customers I encounter during tech support, I will firmly admit that theres a good number of headdesk-inducing techs and customer service agents as well.
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